FAQ

Do you guarantee removal of all spots for your carpet cleaning service?

While we strive for the best results, we cannot guarantee the complete removal of all spots. However, our experienced technicians use advanced techniques and equipment to minimize and effectively treat spots and stains.

How long will it take to clean my carpets?

The time required for carpet cleaning depends on various factors such as the size of the areas, the level of soiling, and the type of cleaning process. Typically, it takes approximately 1-2 hours for an average-sized home.

Do you move furniture when performing your carpet cleaning service?

Yes, we can move light furniture during the carpet cleaning process. However, we kindly request that you remove any valuable or fragile items beforehand. Heavy furniture, such as beds and large cabinets, may need to be temporarily moved by the homeowner, but not always recommended or necessary.

Do I need to vacuum before you arrive for my carpet cleaning?

It's recommended to vacuum your carpets before our arrival to remove loose dirt and debris. However, if you're unable to vacuum, our technicians can perform a light vacuuming prior to the cleaning process, which may incur an additional cost.

What method do you use for your carpet cleaning service?

We utilize the hot water extraction method, also known as steam cleaning, and VLM cleaning (very low moisture) which are both recognized as one of the most effective and widely recommended methods for deep carpet cleaning. It all depends on the soiling levels, age, make and material of the carpet.

How long will it take for my carpet to dry after a carpet cleaning?

Drying time can vary depending on factors such as weather conditions, carpet type, and airflow. On average, Steam cleaning carpets can take anywhere from 3 to 6 hours to dry completely, whereas VLM cleaning (very low moisture cleaning, takes about 30-45 mins to dry. We recommend proper ventilation and avoiding heavy foot traffic during this period.

How often should my home be pressure washed?

The frequency of pressure washing depends on factors like the climate, level of pollutants, and surface conditions. As a general guideline, most homes benefit from pressure washing once every 1-2 years to maintain cleanliness and protect against dirt buildup.

What are the benefits of pressure washing?

Pressure washing provides numerous benefits, including the removal of dirt, grime, mold, mildew, and algae. It improves the appearance of your home, helps prevent damage caused by contaminants, and can increase the lifespan of surfaces.

What types of chemicals do you use for your pressure washing service?

We use environmentally friendly and biodegradable cleaning solutions that are safe for both your property and the surrounding environment. These cleaning agents effectively remove stains and contaminants without causing harm.

Will pressure washing damage my home?

When performed by trained professionals, pressure washing should not damage your home. Our technicians have the expertise to adjust pressure levels and choose the appropriate techniques for each surface, ensuring a safe and effective cleaning process. We only use the soft washing method when cleaning the siding and windows of your home in order to eliminate the chance of damage.

What surfaces can you pressure wash?

We can pressure wash a wide range of surfaces, including but not limited to concrete driveways, sidewalks, decks, patios, fences, siding, and brick surfaces. We tailor our approach to suit the specific requirements of each surface to achieve optimal results.

Why should I get my tile and grout cleaned professionally?

Professional tile and grout cleaning not only restores the appearance of your tiles but also eliminates embedded dirt, grime, and bacteria that regular cleaning methods may not reach. It extends the lifespan of your tiles and enhances the overall cleanliness of your space.

How long does it take to have my grout and tile cleaned professionally?

The duration of professional tile and grout cleaning depends on the size of the area, the level of staining, and the type of tiles. Generally, it can take a 1-2 hours

What is power washing?

Power washing, also known as pressure washing, is the process of using high-pressure water to clean and remove dirt, grime, mold, mildew, and other contaminants from various surfaces, such as building exteriors, driveways, decks, and sidewalks.

How often do most surfaces need power washed?

The frequency of power washing depends on factors like the climate, exposure to dirt and pollutants, and the surface material. Generally, most surfaces benefit from power washing once every 1-2 years to maintain their cleanliness and appearance.

Can I do the power washing on my own?

While it is possible to perform power washing on your own, it is recommended to hire professionals for optimal results and to avoid potential damage. Professional power washers have the expertise, equipment, and knowledge to handle different surfaces and adjust pressure levels accordingly.

What are PSI and GPM?

PSI stands for pounds per square inch and refers to the water pressure generated by a power washer. GPM stands for gallons per minute and indicates the water flow rate. Both PSI and GPM are important factors in determining the effectiveness and efficiency of a power washing machine. When purchasing a Pressure washer that yields the best results, GPM is far more important than just focusing on PSI. The stronger the PSI the risk of damage to the surface significantly rises.

Will a high-pressure wash damage my home?

Absolutely, it can dislodge siding, damage windows and screens, and permanently streak the siding and cause premature aging. When done correctly by professionals, a low-pressure, high-volume wash should not damage your home. Trained technicians understand the appropriate pressure levels for different surfaces and use proper techniques to ensure effective cleaning without causing harm.

What is soft washing?

Soft washing is a low-pressure cleaning method that utilizes specialized detergents and cleaning solutions to remove dirt, algae, mold, and mildew from delicate surfaces. It is particularly suitable for materials like stucco, vinyl siding, and roofs that require a gentler approach.

How do you remove stains from the carpet?

We employ various techniques and professional-grade cleaning solutions to tackle carpet stains. These include pre-treatment, spot treatment, and hot water extraction (steam cleaning) to effectively lift and remove stains from the carpet fibers.

What other stains can you erase?

Our carpet cleaning services are designed to address a wide range of stains, including pet stains, food and beverage stains, oil and grease stains, and general dirt and grime. Our trained technicians use appropriate methods and products to target and eliminate these stains.

How long does it take to dry?

The drying time after carpet cleaning can vary depending on factors such as carpet thickness, humidity, and airflow in the area. Typically, carpets can take anywhere from 3 to 6 hours to dry completely. We recommend proper ventilation and avoiding heavy foot traffic during this period.

Will you remove my furniture for me?

Yes, we can move light furniture during the carpet cleaning process. However, we kindly request that you remove any valuable or fragile items beforehand. Heavy furniture, such as beds and large cabinets, may need to be temporarily moved by the homeowner.

Do carpet cleaners leave a scent?

Our carpet cleaning process is designed to leave your carpets fresh and clean. We use cleaning solutions that are formulated to remove odors and leave a pleasant scent. However, the intensity and duration of the scent may vary depending on individual sensitivity and the type of cleaning solution used.

Is there a warranty on carpet cleaning?

We stand behind the quality of our services and offer customer satisfaction guarantees. However, specific warranty terms may vary, so it's best to consult with our team regarding any warranty coverage for your carpet cleaning.

How can I prolong the life of my carpets between professional cleanings?

To prolong the life of you carpets, regular vacuuming is crucial. Additionally, addressing spills and stains promptly, using doormats to trap dirt, and avoiding excessive foot traffic in high-use areas can help maintain the cleanliness and condition of your carpets between cleanings